Shipping & Returns

United States
We strive to ship all orders received within 24hrs of placing your order. Back orders are shipped per your instructions. Orders are shipped via USPS, UPS Ground unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges.

Please feel free to contact us with any questions.

Order & Service Questions

Defective Product
Products with manufacturing defects must be reported within 3 days from receipt. Contact us at 940-591-9971 regarding a replacement or return. All returns require a return authorization number. All products must be in the original packaging and un-used. We can not accept any products that have be used due to health concerns.

Refused/Returned Order
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.

Damaged/Shortages
All merchandise leaves our store in perfect condition. All concealed damage or shortages must be reported to My Spicy Treasures within 48 hours from the receipt of goods.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact us with the reference number assigned by the carrier and we will process the claim for you.